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WARRANTEE:

 

Jade Maya certifies that the Guatemalan Jadeite Jade you have purchased is from the rivers and mountains of the Motagua fault and Guatemala area and it hardness on the MOh’s scale ranges from 6.5 to 7.5 and it has been assayed by the Gemological Institute of America -GIA- and it has all the approved licenses from Ministry of Energy and Mines of Guatemala. A list of qualified jadeite appraisers is available upon request.

Our products have been assembled in sterling Silver .925, yellow, pink gold or gold-filled metal. All of our products has a lifetime warrantee and we will replace or repair any of our product at no charge (not including shipping)

 

PRODUCT CARE:  Our recommendations to take care of your silver and gold mounted jewelry.

The more you touch jade the prettier it gets and the luckier you get. Where your jade is often as possible and become more beautiful. Your jade should contact your skin in order to receive the full benefits that it would bring you health and good fortune. 

After frequently wearing jewelry the metal in your product may it suffer a chemical reaction. You can use a silver cloth to remove any foreign elements that may cause a chemical reaction resulting in blackening of the metal.


Since every piece of jewelry deserves special treatment, we also recommend keeping your jewel in the factory packaging to avoid damage. We recommend keeping your jewelry in it factory packaging, and it will last 4,000 millions years. 


Can jade break when drop on cement floor?

Jadeite Jade is a hard stone, however it can be fragile when it is carved into a beautiful jewelry. Jade could fracture if it is dropped on a cement floor. Due to it's crystalline structure, we recommend to treat your jade with care as a unique and exquisite gem.


REPAIR / RETURN POLICY:

“Lifetime guarantee”

Our jade has a lifetime guarantee against defects in manufacturing. We will replace any broken stone (not including shipping), if you would like to place a return or repair request, please contact by filling out this form:

  • Name
  • Last name
  • E-Mail
  • Country
  • Customer phone:
  • Invoice number:
  • Date of purchase:
  • And Which store did you buy your product:
  • Picture of your jade product:
  • A description of the reason why you would like to return your item or have the item repair:

Our customer service will contact you immediately. 

 

All returns in Guatemala, Central America or Caribe:

Customer Service

4a. Calle Oriente No.34

Antigua Guatemala

Tel: + 502 7931 2400

WhatsApp: +502 5803 5933

Email: sales@jademaya.com

 

All returns outside our domestic area:

Customer Service

Mary Lou Ridinger

24 S. Sligo Plantation Rd.

Natchez, MS 39120

United States

 

SHIPPING POLICY

When will I receive my first Jade Maya shipment?

It typically takes 3-5 business days for orders to get to our domestic customers. International delivery times vary due to customs. As soon as your payment is received , we will ship your products out to you and our sales executive will send you a link to track your package and keep you informed of time of delivery.  We appreciate your patience during this time.

How much does shipping cost?

New orders Order under US$200

Over 

US$201

Returns Orders under US$80 Over US$80 
CANADA  CAN$20.00 FREE Customers will be responsible for shipping cost coverage for returns Free 60-Day return
CONTINENTAL USA US$15.00 FREE

ALASKA, HAWAII, PUERTO RICO & GUAM

US$15.00 FREE
INTERNATIONAL US$20.00 US$25.00

Please note that Jade Maya is not responsible for any customs fees and taxes. International delivery times vary.

 PACKAGING

Our product will be placed in an elegant  cardboard box and inside a handmade Guatemalan fabric bag woven a fabric made by indigenous Guatemalan women. Packaging will ensure a better protection.

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