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OUR WARRANTY

Jade Maya certifies that the Guatemalan Jadeite Jade you have purchased is from the river and mountains of the Motagua fault and the hardness on the MOh’s scale ranges from 6.0 to 7.5.

Our jadeite has been assayed by the Gemological Institute of America -GIA- and has all the approved licenses by the Ministry of Energy and Mines from  Guatemala. A list of qualified jadeite appraisers is available upon request.

Our products have been assembled in sterling Silver 0.925.  Some of our rings have a coat of rhodium, yellow or pink gold and have a lifetime warranty. We also use high quality yellow, white and pink gold, gold fill and nickel.

 

PRODUCT CARE

Our recommendations on how to care for your silver and gold mounted jewelry: Do not apply moisturizer or perfume directly to the jewelry and carefully clean your jewelry after each use with a silver cloth. This removes any foreign elements that may cause a chemical reaction which could blacken the metal.

Since every piece of jewelry deserves a special treatment, we also recommend keeping your jewel in the factory packaging to avoid damage.

Does jade break when dropped on tile floor?

Jadeite Jade is a hard stone, however it is fragile when carved into a beautiful piece of jewelry. Due to its crystalline structure, the jade can fracture or break when is dropped on a tile floor. We highly recommend to treat your jade with care as it is a unique and exquisite gem.

 

REPAIR / RETURN POLICY

Our jade comes with lifetime warranty against defects in manufacturing or breakage of the stone.  Any broken stone will be replaced free of charge. If you would like to place a return or repair request, please contact us to the following email: gerencia@jademaya.com or esales@jademaya.com

All returns in Guatemala, Central America or Caribbean:

Customer Service
4a. Calle Oriente No.34
Antigua Guatemala
Tel: + 502 7931 2400
WhatsApp: +502 5803 5933

All returns from the USA and other world countries:

Customer Service
Mary Lou Ridinger
24 S. Sligo Plantation Rd.
Natchez, MS 39120
United States

Tel: 601 446 8355

Please provide us with the following information:

  1. Customer name:
  2. Customer email:
  3. Customer phone:
  4. Invoice number:
  5. Date of purchase:
  6. In which store did you by your products?:
  7. Picture of your jade product:
  8. A description of the reason why you would like to return or repair your item:

Our customer service will contact you immediately.

 

SHIPPING POLICY

When will I receive my first Jade Maya shipment?

It typically takes 3-5 business day for orders to get to our domestic customers. International delivery times vary due to customs. As soon as your payment is received , we will ship them out to you and our sales executive will send you a link to track your package and keep you inform of time delivery. We appreciate your patience during this time.

How much does shipping cost?

New orders Order under US$200

Over 

US$201

Returns Orders under US$80 Over US$80 
CANADA  CAN$20.00 FREE Customers will be responsible for shipping cost & coverage for returns Free 60-Day return
CONTINENTAL USA US$15.00 FREE

ALASKA, HAWAII, PUERTO RICO & GUAM

US$15.00 FREE
INTERNATIONAL US$20.00 US$25.00

 

Please note that Jade Maya is not responsible for any customs fees and taxes. International delivery times vary.

Packaging

Our product will be placed in an elegant cardboard box and inside a handmade Guatemalan fabric bag, woven in a fabric made by indigenous Guatemalan women, woven on a standing loom. The packaging will depend on the order to ensure better product protection.

  

TERMS OF SERVICE

Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using jademaya.com ("the Site") operated by Jade Maya S.A. ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.jademaya.com.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.

Intellectual property

The Site and its original content, features and functionality are owned by Jade Maya S.A. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links to other sites

Our Site may contain links to third-party sites that are not owned or controlled by Jade Maya.

Jade Maya has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing law

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Mississippi, United States, without giving effect to any principles of conflicts of law.

Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us

If you have any questions about this Agreement, please contact us.

 

PRIVACY POLICY

This privacy policy governs the manner in which Jade Maya collects, uses, maintains and discloses information collected from user or the www.jademaya.com website. This privacy policy applies to the Site and all products and services offered by Jade Maya.

Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Web browser cookies

Our site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.